Employment
Senior Customer Service Representative (Full time)
As a lead customer service representative the job responsibilities will be receiving, processing, and directing all reagent sales orders into the companies ERP system as well as building processes that keep pace with the companies high volume workload.
Principle Responsibilities
- Receiving and entering orders in the Ross system
- Assisting sales personnel with bulk, custom and product quotes
- Handling and tracking customer complaints
- Handling billing and invoice questions
- Interface daily with internal functional departments and external partners
- Data entry into customer database
- Price list distribution to OEM partners and distributors
- Interacts with International distributors and OEM partners
- Supporting Marketing and Inside sales activities
Principle Responsibilities
- BS in life science/business is a plus
- 2-5 years in customer service
- Proficient with customer database management
- Excellent verbal and written communication skills
- Ability to multitask and work collaboratively with Product development, Accouting, Marketing and Sales teams
Epitomics, Inc. is a biotechnology company dedicated to developing breakthrough monoclonal antibody technology for research and diagnostic applications. The Company's core technology is its unique and proprietary RabMAb®(Rabbit Monoclonal Antibody) technology which produces antibodies with superior binding affinity and bioactivity in a wide variety of biological assays. Epitomics has also developed a proprietary method for humanizing RabMAbs called Mutation Lineage Guided (MLG) humanization. Epitomics, Inc. is headquartered in Burlingame, California.
To apply to the position: email your resume to hr@epitomics.com
No phone calls please.
NOTE: Epitomics is an Equal Opportunity Employer. There is no sponsorship available for this position. To comply with the Immigration Reform and Control Act 1986, Epitomics, Inc. requires that all employees provide proof of their identity and eligibility to work in the United States on their first day of employment in conjunction with completing the I-9 form.
